About Us
Head Office: Suite 301, 3rd Floor, Parkway House, Sheen Lane, East Sheen, London SW14 8LS
Tel: 0845 601 1149
Fax: 020 8876 5387
Email: info@acrut.org.uk
Age Concern Richmond upon Thames, a well respected independent charity, forms part of an organisation whose name is renowned throughout the United Kingdom.
We work across the borough to improve the quality of life for older people and to enhance their status and influence.
Our mission statement: "To promote the well-being of all older people and to help make later life a fulfilling and enjoyable experience".
Our Principal Objectives:
* Promote the rights and needs of older people
* Provide services which appropriately meet the needs of older people
* Research new needs and investigate innovative ways of meeting them
* Ensure that the needs of older people are included in joint planning with statutory and other voluntary bodies
To operate effectively we involve older people directly in defining their needs, establishing priorities and exerting control over decisions which affect their lives.
What can you expect from us
Confidentiality: All enquiries you make will be confidential. Unless we have your consent they will not be discussed with anyone outside our organisation.
Complaints: If you are unhappy with our service you have the right to complain. Please telephone 0845 601 1149 and ask for a copy of the complaints leaflet.
Equal Opportunities: We aim to deal with all enquiries for information and advice impartially. Age Concern Richmond upon Thames will not discriminate on the grounds of age, disability, gender, race, ethnic origin, sexuality, political belief or religion.
Seeking your views: We welcome your opinion about the information and advice you have received. We may also seek your views from time to time in order monitor our services.